NIN: Service Fully Restored On Our Platform, GBB

Galaxy Backbone, GBB, has announced full restoration of services on its platform after days of network glitches experienced by its teeming customers.

The government-owned company said this in a press statement on Friday, which was titled ‘Service outage at customer environments completely resolved’ and signed by its Head of Corporate Communications, Chidi Okpala.

The statement read in part, “Galaxy Backbone is pleased to report that the outage experienced by some of our customers earlier reported has now been completely resolved.”

It added, “We are proud of the doggedness and dedication of all the Engineers and Application Experts who worked round the clock since this issue occurred and never gave up until this was fully resolved.”
The agency also emphasised that the service outage was not a product of a security breach.

“The Management of GBB would like to reiterate that the temporary outage experienced by our customers had nothing to do with any form of security breach on our Infrastructure as earlier stated on some platforms.

“The security of data of our customers and stakeholders is extremely paramount to us and we maintain the highest level of international standards, equipment and policies in ensuring data is kept secure at all times,” the statement read.

The agency further assured its customers that necessary measures have been taken to ensure that the service outage does not occur again.

It said, “GBB has put in all the necessary structures based on global standards to ensure that such an outage is never again experienced by any of our customers in either the public or private sector.

“As our customers resume their services to the public, our team of Engineers, Service Delivery and Support Experts would be working closely with them in the event of any problems that may need resolution.

“We are committed to maintaining excellent service delivery and enhancement of the digital services experience of our customers.”